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Things to Consider When Choosing a Video Conferencing Systems Dealer

Does your business have a video conferencing system in place? If you said no, then you’re missing out on the huge communication potential of this technology. Conferencing allows for easy collaboration between team members, wherever they are in the planet. And since communication goes way beyond words, conferencing allows you to pick up a lot more from a conversation than a simple email or phone call would.

When you’ve decided that you need a video conference system for your business, it is important that you choose the right dealer. Here are the top four factors to consider:

Understand company needs
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Like with other solutions, understanding your company needs is the first step to getting the right conferencing solution. Talk to your staff members about how they use conferencing services. Ask for their suggestions on what features they’d want included in the new solution. Consider also the types of meetings the company will be holding, and the number of participants expected. Being equipped with as much information on this as possible is important before speaking to a telecom solutions provider.
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Expertise

It helps to work with a dealer who’s vastly knowledgeable in a industry, so they can help you choose the most suitable system for your needs. It’s important that they have experience designing video conferencing solutions for a variety of customers. Naturally you will have a number of questions and concerns, such as what type of equipment is needed. The potential service provider should address these questions courteously, while maintain a professional attitude. To get a sense of what a prospective dealer is all about, you may want to go though customer reviews.

Support

A lot of things can go wrong at any moment, which is why you will want a company with great customer support. Many companies can indeed to a proper job with the installation, but no so many can boast of great customer service. Browse through the company’s website to see if they offer multiple support channels–phone, Skype, email being the most important. You may try calling them or shooting them an email, to find out how fast their response times are.

Trials

Installing a video conferencing solution is a big investment, so you need to be sure you’re getting your money’s worth. For this reason, a reputable provider should be able to provide a trial of their services. Let you team members test the interface during the demo, to see how intuitive it is. Keep in mind that what looks easy to a tech-savvy person may be very confusing to a non-techie. Also be sure to ask if all the features presented in the demonstration are available in the package you want to buy.